+ points earned!Frequently Asked Questions
Carers Hub is created to support and empower caregivers every step of the way. Offering a comprehensive range of resources and guidance, self-assessment tools, and community-based peer support, we address the full spectrum of caregivers' needs-from practical help to community support.
An initiative by Home Nursing Foundation (HNF), we're here to make your caregiving journey easier - so you can focus on what truly matters-providing care with confidence and compassion.
General caregivers, care teams - basically any caregivers who are looking for support in their caregiving journey!
Yes, the portal is free and open to public.
Click here to Register, you may be required to verify your email address.
You may login to your account and go to My profile -> Edit Profile, to update your profile.
Yes, you may track your own results for the Self-Assessment tools that you've done, only for the latest 3 records for each tool. It can be found on your Dashboard -> Latest Self-Assesment, by logging into your account. Note that the results will be recorded only for users who has a Carers Hub account. If you do not have an account, click here to sign up for free!
The portal uses encryption, secure authentication, and complies with PDPA policies, and local regulatory requirement.
Exclusive access to a range of resources, including educational materials, caregiving guides, virtual support groups, service directories, participate in forum discussions, deals on caregiver tools or services, and newsletters with tips and updates.
You can join by clicking here!
No, membership is free.
Membership is free for lifetime.
Yes, you may cancel your membership anytime. If you have questions about cancellations, please contact enquiry@carershub.sg.
Our Rewards Page is coming soon!
Yes, points are valid for one year from the date points are earned. System will automatically reset points that are not used within the validity period and it will not be extended.
No, points are non-transferrable.
We respect your privacy. Any information shared is kept confidential and used only to improve your membership experience. See our Privacy Policy.
You can reach our support team at enquiry@carershub.sg.
Go to the Login/Register page, click Forget Password. A link to reset your password will be sent to your registered email. If you did not receive, please check your Spam/Junk mail.
Carers Hub Marketplace is a platform where users can find new or blessed items that is related to caregiver and/or care recipient needs.
Users who wish to list their items must sign up for a Carers Hub account, before you can list your items on the Marketplace.
Yes, you may only browse the items. To list an item or to 'chope' (reserve) the item, you may sign up for a free Carers Hub account here.
Log in to your Carers Hub account -> Go to Marketplace -> click Create New Listing -> upload images, description, condition of items, as accurate as possible.
Verifying your identitfy through Singpass is the safest and fastest way to protect your account and ensure your personal data remains secure. This is to safeguard both users and HNF usage of the platform from unauthorised access, identity theft, and fraudulent activity. Your information will never be shared automatically. The Singpass app will always show you an explicit consent screen detailing the exact data being requested before you choose to approve it.
Examples include:
. Consumables (eg: adult diapers, milk feeds, milk thickeners, wound dressings)
. Pressure Relief Cushions
. Pressure Relief Mattresses
. Basic Wheelchairs/Pushchairs
. Walking aids
. Commodes and shower chairs
. Geriatric chairs
. Walking Aids
. Hospital Beds
. Furnitures (eg: table, chair)
. Household Appliances (eg: kettle, oven, steamer)
Yes, items that are damaged, unsafe, misleading claims, or anything illegal are not allowed.
There is a secure DM (Direct Message) function within Marketplace page. User may click 'Request to Chope' of the item that you are interested and the in-app chat function will be activated between the receiver and the giver. This DM function is unique to both users.
For safety, we encourage users to exercise caution when communicating online. Read more about our Community Guideline and Privacy Policy.
You may leave a review after successful transaction of the item. Giver will earn points upon receiving good reviews on the Marketplace.
No, giver can only receive reviews but is not able to reply to the reviews.
Reviews may be removed if they violate Community Guidelines.
- SingPass verification
- Secure messaging function
- Reporting tools for suspicious or abusive behavior
- Service policies to ensure transparency and accountability
Use the Report button on the listing or Contact Us.
No, listing an item on Marketplace is free.
Please refer to our Terms of Use.
You may reach out to us here , fill up the form and click Submit. Alternatively, you may write in to enquiry@carershub.sg. We aim to respond within 5 to 10 working days.